1. Message sync can be a deciding workflow
A CRM record is far more useful when it includes the conversation that led to the next step. LeadCRM syncs historical conversation data and future sent and received messages from standard LinkedIn Inbox, InMails, and Sales Navigator messages. It preserves timestamps in the user's timezone along with sender details.
Where the CRM supports activities, LeadCRM writes messages as timeline activities. Where it does not, it saves them as timestamped notes so the conversation remains visible on the contact timeline. In a HubSpot or Pipedrive workflow, the connected_on, last_message_sent_on, and last_message_received_on fields let you automate follow-up tasks, such as creating a task after seven days without a reply.
By contrast, Surfe's public pricing page still describes CRM sync while customers are saying otherwise. In the supplied G2 review, Bart V. reports that Surfe stopped LinkedIn message sync without notifying users or documenting the change in its wiki.
If your team relies on a shared record of LinkedIn conversations to prevent awkward double outreach, LeadCRM delivers the complete, active sync workflow directly into your CRM.
Real Public review on G2: "I WAS a satisfied SURFE user until they...", reviewer Bart V. highlighted that Surfe stopped services without notification, specifically citing "1. LinkedIn message sync" and "4. No support button that works, you need to go by a bot on a screen". You can inspect the full verified review on G2.