Frequently Asked Questions about LeadCRM

Yes. LeadCRM provides an API for integrating contact enrichment into your own applications and workflows.

You can use the API to submit contact-enrichment requests and retrieve enrichment data. Requests are authenticated using an API key from your LeadCRM account dashboard, passed in the X-API-KEY request header.

For available endpoints, authentication instructions, and request details, see the LeadCRM API documentation

LeadCRM is a Chrome Extension, which means it can only be installed on Google Chrome browser on your Desktop or Laptop devices.

Yes. LeadCRM includes built-in enrichment backed by a database of 700M+ profiles, along with intent data to support prospect research and prioritization.

You can also connect external enrichment providers using your own credentials and combine them with LeadCRM’s built-in enrichment through a configurable waterfall.

In a waterfall, providers are checked in your chosen order. If one provider does not return the required data, LeadCRM proceeds to the next provider.

This lets you use LeadCRM’s built-in data, your existing enrichment subscriptions, or a combination of both.

LeadCRM’s published integration lists include providers such as Apollo, BetterContact, Datagma, Hunter.io, Kaspr, Kendo, LeadIQ, SignalHire, Skrapp, Snov, and Voila Norbert.

You can connect supported providers using your own credentials and configure their order in your enrichment waterfall.

For more information, see LeadCRM’s waterfall enrichment overview

You can integrate your LeadCRM account with only one CRM at a time.

You can invite teammates to your LeadCRM team and assign licenses according to each person’s needs.

Each team member has their own subscription and credit pool. Subscription benefits and credits cannot be shared or pooled between teammates.

Team members can be on different plans, so you can choose the appropriate plan for each person based on their usage and requirements.

LeadCRM saves synced LinkedIn and Sales Navigator messages on the matching contact or lead record in your connected CRM.

You choose which prospects or contacts to track. Once tracking is enabled, LeadCRM imports the available historical messages and syncs future inbound and outbound messages according to your selected sync preference. By default, future messages sync automatically; you can also turn off automatic sync and sync remaining messages manually.

Depending on your CRM and LeadCRM settings, messages can be saved as activities Or notes. Each activity uses the actual time the LinkedIn message was sent or received, so your CRM timeline and reports reflect the correct message timestamps.

Yes. You can configure the mapping between your CRM fields and LeadCRM fields in LeadCRM integration settings before syncing contacts.

LeadCRM uses this saved mapping automatically when you add a new contact or connect an existing contact. You can map standard and custom CRM fields to the available LeadCRM fields, including LinkedIn profile and company information.

You can also set preset or default values for selected CRM fields. This ensures every record created through LeadCRM follows your sales workflow- for example, assigning a default owner, pipeline stage, lead source, contact type, or custom field value.

Yes, every user needs to have their own LeadCRM account.

When employees are added to your team, you can purchase your employee licenses individually or in bulk. Later, these employee licenses are renewed automatically if not canceled before renewal.

When you open a LinkedIn profile or conversation, LeadCRM checks your connected CRM for an existing record using the prospect’s first name, last name, and LinkedIn profile URL. Email addresses are not used for this matching.

You can enable Strict Matching to require a match on the LinkedIn profile URL.

LeadCRM also uses Name Scrubbing to remove titles such as “Dr.” and extra symbols before matching names. This makes name-based matching more robust when LinkedIn and CRM names are formatted differently.

If a matching record is found, LeadCRM shows the option to sync with the existing record rather than creating a new one.

No. When LeadCRM finds an existing CRM contact, it shows the Sync with LeadCRM option. This syncs messages without sending LinkedIn profile or company data to the CRM, avoiding unintended overwrites of existing record data.

If you want to push LinkedIn profile data to an existing CRM record, use the Update CRM button in the LeadCRM interface.

This keeps message syncing separate from profile-data updates and lets you decide when existing CRM data should be updated.

LeadCRM supports the following integrations:

• HubSpot

• Salesforce

• Pipedrive

• GoHighLevel

• Copper

• Zoho CRM

• Close

• Google Sheets

Your profile-sync allowance depends on your LeadCRM plan and billing cycle.

Annual Grow and Ultimate subscriptions include unlimited sync. Other plans have their own sync-credit allowances.

If you only need LinkedIn-to-CRM profile syncing without enrichment, LeadCRM also offers a Sync Only plan.

Visit the LeadCRM pricing page for current allowances and plan details.

Log in to your LeadCRM account, visit the pricing page, and select the plan that fits your needs.

You do not need to install the browser extension to purchase or upgrade a subscription.

For teams, each member can have a different plan based on their individual usage requirements and Admin can upgrade downgrade as needed.

This means that your payment is in review, or there has been some issue from your bank’s end. Kindly wait for a few minutes before you try to make the payment again.

If the money is deducted from your bank but the licenses is not yet activated, then please write us at [email protected]

LeadCRM supports nine languages:

• German — de

• English — en

• Spanish — es

• French — fr

• Italian — it

• Japanese — ja

• Dutch — nl

• Brazilian Portuguese — pt_BR

• Russian — ru

No. Each team member has their own credit pool and subscription benefits. Credits and subscription benefits cannot be shared or pooled between teammates.

Yes. Each team member can be on a different plan based on their usage and needs.

Yes. When an existing CRM record is found, use Sync with LeadCRM. LeadCRM syncs messages without sending LinkedIn profile or company data to that record.

Use the Update CRM button in the LeadCRM interface when you want to push LinkedIn profile data to an existing CRM record.

This is separate from Sync with LeadCRM, which syncs messages without updating profile or company data.

Strict Matching requires a LinkedIn profile URL match when identifying an existing CRM record.

Enable it when you want records matched by LinkedIn URL rather than relying on name-based matching.

LeadCRM’s Name Scrubber cleans LinkedIn profile names before creating new CRM records and checking for existing matches. It removes unwanted titles, qualifications, extra symbols, and other terms so names are saved consistently and name-based matching is more reliable.

For example, “★ Dr. Jan Rodier, MD, MSc.” becomes “Jan Rodier.”

LeadCRM includes a default list of terms to remove. You can customize this list by adding your own unwanted words in the Name Scrubber settings. Separate multiple terms with commas; matching is not case-sensitive.

Yes. You can connect supported external enrichment providers using your own credentials and include them in your waterfall alongside LeadCRM’s built-in enrichment.

You choose which providers to use and the order in which LeadCRM checks them.

No. LeadCRM includes built-in enrichment backed by its own database. Connecting external providers is optional.

You can add supported providers if you want to use existing subscriptions or extend your enrichment workflow.